Last Updated: October 3, 2025
This Privacy Policy (“Policy”) explains how Cousins Group Delivery (“Cousins Group”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our mobile applications, websites, and services (collectively, the “Platform”).
This Policy applies to all users who register, access, or use the Cousins Group applications and services (“Users”).
This Policy is designed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
By using the Cousins Group Platform, you agree to the terms of this Privacy Policy.
I. Definitions
Account: Your registered account on the Cousins Group Platform.
Platform: Cousins Group mobile apps, web apps, and related services.
Services: Delivery, parcel, grocery, food, pharmacy, rental, and related logistics services provided through the Platform.
Merchants: Businesses registered on Cousins Group to sell products or services.
Drivers: Independent delivery drivers providing delivery services through the Platform.
User / You: Any person using the Platform.
II. Information We Collect
A. Personal Information
We may collect the following information:
Full name
Phone number
Email address
Country and city of residence
Delivery addresses (pickup & drop-off)
Account login information
Order details (items, prices, dates, instructions)
Payment method information
Identification documents (only when legally required)
Location data (only if enabled by you)
Device and technical data (IP address, device type, app usage)
At this time, all payments on the Cousins Group Platform are processed in cash only. We do not collect, store, or process credit card or online payment details.
B. How We Use Your Information
We use your information to:
Provide and operate our Services
Process and deliver orders
Assign drivers and coordinate deliveries
Communicate order updates and support messages
Improve app performance and user experience
Ensure platform security and prevent fraud
Comply with legal and regulatory requirements
If you choose not to provide certain information, some services may not function properly.
III. Legal Basis for Processing
We process personal data based on:
Performance of a contract (to provide our services)
Legal obligations
User consent
Legitimate business interests, such as improving services and ensuring security
You may withdraw consent at any time by contacting us.
IV. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
After this period, data is securely deleted.
V. Data Storage & Security
Your data is stored on secure cloud servers with appropriate technical and organizational safeguards, including encryption and access controls.
Only authorized personnel can access your information, and all are bound by confidentiality obligations.
VI. Data Sharing
We may share your information only when necessary with:
Delivery drivers (limited order-related information only)
Merchants (order fulfillment purposes)
Service providers (hosting, analytics, notifications)
Legal authorities when required by law
We do not sell your personal data.
VII. Cookies & Tracking
We may use cookies and similar technologies to:
Improve app performance
Remember preferences
Analyze usage patterns
You can disable cookies through your device or browser settings.
VIII. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Requests can be made via the contact details below.
IX. Account Deletion
You can delete your account directly from the app settings.
Upon deletion, your account data will be permanently removed, except where retention is required by law.
X. Data Breach Notification
In case of a data breach that may affect your rights, we will notify you in accordance with applicable laws.
XI. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on the Platform.
XII. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of Lebanon, unless otherwise required by applicable regulations.
XIII. Contact Us
If you have any questions or requests regarding this Privacy Policy, contact us at:
support@cousinsgroup.app
