Last Updated: October 3, 2025

This Refund Policy explains how refunds are handled on the Cousins Group platform.

By using the Cousins Group applications and services, you agree to this Refund Policy.

1. General Policy
   Cousins Group aims to provide reliable delivery services and ensure customer satisfaction. Refund requests are reviewed on a case-by-case basis, in accordance with the conditions outlined below.

2. Cash Payments
   At this time, all payments on the Cousins Group platform are processed in cash only.
   Refunds, if approved, are handled in the form of:

• Cash refund, or

• Account credit (where applicable)

1. Eligible Refund Cases
   A refund may be considered in the following situations:

• Order was not delivered

• Wrong items were delivered

• Items were damaged or unusable upon delivery

• Order was cancelled by Cousins Group or the merchant due to unavailability

Supporting evidence (such as photos or order details) may be required.

1. Non-Refundable Cases
   Refunds will generally not be issued in the following cases:

• Change of mind after delivery

• Incorrect delivery details provided by the customer

• Failure to receive the order due to customer unavailability

• Minor delays that do not affect the usability of the order

1. Refund Requests
   To request a refund, customers must contact Cousins Group support through:

• The application, or

• Email: support@cousinsgroup.app

Requests should be submitted within a reasonable time after delivery.

1. Review Process
   All refund requests are reviewed by the Cousins Group support team.
   Once reviewed, customers will be notified of the decision.

2. Policy Updates
   Cousins Group reserves the right to update or modify this Refund Policy at any time.
   Any changes will be published on the platform.

3. Contact
   For questions related to refunds, please contact:
   support@cousinsgroup.app