Last Updated: October 3, 2025

This Shipping Policy explains how delivery and shipping services are handled on the Cousins Group platform.

By using the Cousins Group applications and services, you agree to this Shipping Policy.

1. Service Coverage
   Cousins Group provides on-demand delivery services across selected cities and areas.
   Service availability may vary depending on location, merchant availability, and operational capacity.

2. Delivery Types
   Cousins Group offers delivery services for:

• Groceries

• Food orders

• Pharmacy items

• Parcels

• Retail shop items

• Rental-related services (where applicable)

1. Delivery Time
   Estimated delivery times are provided for reference only and may vary due to:

• Traffic conditions

• Weather

• Merchant preparation time

• Order volume

• Distance and location

Cousins Group strives to deliver orders as quickly and efficiently as possible but does not guarantee exact delivery times.

1. Delivery Fees
   Delivery fees are calculated based on factors such as:

• Distance

• Order type

• Area or zone

• Operational conditions

All applicable delivery fees are displayed before order confirmation.

1. Cash Payments
   All deliveries on the Cousins Group platform operate on a cash-only payment basis.
   Customers are required to pay the total order amount, including delivery fees, in cash upon delivery.

2. Delivery Attempts
   If the customer is unavailable at the delivery location:

• The driver may attempt to contact the customer

• The order may be cancelled or returned depending on the situation

Additional charges may apply in certain cases.

1. Responsibility & Risk
   Responsibility for the order transfers to the customer upon successful delivery.
   Cousins Group is not responsible for issues arising after delivery confirmation.

2. Failed or Delayed Deliveries
   In case of a failed or significantly delayed delivery caused by Cousins Group or the merchant, the issue will be reviewed and handled according to the Refund and Cancellation Policies.

3. Policy Updates
   Cousins Group reserves the right to update or modify this Shipping Policy at any time.
   Any changes will be published on the platform.

4. Contact
   For questions related to shipping or delivery, please contact:
   support@cousinsgroup.app